FAQ

FAQ

How do I contact customer services?

What is your security policy?

Which delivery services do you use?

When will my Order arrive?

Will my order be discreetly packaged?

Are my personal details safe with you, or will I start getting unsolicited email/post?


How do I contact customer services?

 

Customer care is extremely important to us, after all without you we wouldn't even be here! We have a friendly and knowledgeable customer service team on hand 5 days a week to answer any question or query that you may have.

 

 What is your security policy?

We are committed to customer privacy and security. We follow strict adherence to the data protection act and we will never ever sell your details on to any 3rd party – we mean it.


Which delivery services do you use?

We will only trust the very best delivery services to ensure that our customer's orders are delivered quickly and securely. The Royal Mail is perhaps the most recognisable and most trusted deliver service in the UK. For European orders we use DHL.



When will my Order arrive?

If you order from outside the UK, please allow 4-5 days. Orders placed on a weekend are processed on a Monday.



Will my order be discreetly packaged?

To ensure complete discretion and privacy for our customer, we deliver all of our orders in plain and discreet packaging with no mention of our website or your order on the parcel.



Are my personal details safe with you, or will I start getting unsolicited email/post?

 We object to spam, and assure you that your details will not be used for such activities. If you would like to sign up to our newsletters in order to receive information and offers from us  you can do so my entering your email address in the homepage or by checking the option when you place your order. We will never contact you or use your personal details without your consent, and you can be assured that we will never share any information with any 3rd parties.